Shipping policy
Shipping policy
At www.avornia.com, we aim to provide a smooth and reliable shopping experience for customers in Australia. Clear delivery information and transparent shipping conditions are an important part of our service.
We currently ship to Australia only. All deliveries within Australia are shipped free of charge.
Delivery times
The following delivery timelines apply to all orders shipped within Australia. All timeframes are estimates and may vary slightly depending on demand or external factors.
Order cutoff time
Orders placed before 5:00 PM (GMT+10:00) will begin processing on the same business day. Orders submitted after this time will be processed on the next working day, which may extend the delivery time by one day.
Order processing time
Orders are prepared and dispatched within 1–3 business days, Monday to Friday, after the order has been confirmed.
Shipping transit time
Once dispatched, delivery typically takes 5–7 business days, Monday to Friday.
Estimated total delivery time
The overall estimated delivery time is 6–10 business days from order placement.
Carrier services
To ensure dependable delivery, we work with trusted logistics partners, including Australia Post, Aramex and CouriersPlease. The carrier used for your order may vary depending on location and parcel size.
Shipping costs
Free shipping
All orders qualify for free delivery. There is no minimum purchase requirement, and no additional shipping fees are charged.
Delivery issues
If your order is delayed, damaged, or appears to be lost in transit, please contact our customer service team as soon as possible. We will investigate the issue promptly and work to ensure your order is delivered safely.
Order tracking
Once your order has been dispatched, you will receive an email confirmation containing your tracking number. This allows you to follow the progress of your shipment at any time via our order tracking page.
Customer support
If you experience any issues during payment or have questions regarding billing, our customer service team is happy to assist you. You can contact us by email at info@avornia.com.
Questions
For additional information, please visit our frequently asked questions section or contact our customer service team directly.
Customer Support
Store Name: Avornia
Business Address: Am Deckelsbach 1b, 79215 Elzach, Germany
Warehouse Address: 80 Pentland Parade, Yarraville VIC 3013, Australia
Email: info@avornia.com
Tel.: [TELEFONNUMMER EINSETZEN]
Contact Form: Contact
Customer service hours: Monday to Friday: 8:00 a.m. to 6:00 p.m. (GMT+10:00)
We respond to your emails within 24 hours (Mon–Fri). Messages received over the weekend will be answered on Monday.