Refund policy

Refund policy

30-day easy returns

At avornia.com your satisfaction is important to us. If you are not completely happy with your purchase, we offer a straightforward and transparent return process.

Return policy overview

Return period

You may request a return within 30 days from the date you received your order.

Condition of items

Returned products must be unused, in their original condition, and sent back with the original packaging and all included components.

Return authorisation

All returns must be requested in advance via email and require confirmation from our support team. Returns sent without prior approval and return instructions cannot be processed.

Easy return process

Our customer support team will guide you through the return process and assist you at every step.

Territorial scope

This return and refund policy applies to orders delivered within Australia.

Return shipping costs

Defective or incorrect items

There is no cost to you if the item is faulty, damaged during transport, or incorrect. In such cases, we will cover the return shipping costs.

Change of mind or customer preference

If you return an item because it does not fit, was ordered by mistake, or is no longer wanted, the return shipping costs will be your responsibility. Shipping fees are non-refundable.

Restocking fees

We do not charge any restocking or handling fees.

How to return an item

Contact us

Please email our support team at info@avornia.com and include your order number along with the reason for the return. Please wait for confirmation before sending any items back.

Prepare the package

Carefully repack the product in its original packaging, including all accessories, tags, and documentation.

Send the return

Ship the parcel only after receiving your return authorisation email and follow the instructions provided, including the confirmed return address:

Avornia

80 Pentland Parade

Yarraville VIC 3013

Australia

Refund process

Inspection

Once your return arrives at our warehouse in Yarraville, Victoria, Australia, it will be checked to ensure it complies with our return conditions.

Refund timeline

After approval, your refund will be processed within 7 business days. Depending on your payment provider, it may take an additional 7 business days for the refund to appear on your original payment method.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If a product is faulty, not as described, or fails to do what it is supposed to do, you may be entitled to a repair, replacement or refund.

Exchanges

If you would like to exchange an item for a different size, colour, or product, simply contact us. Our team will assist you in arranging a quick and smooth exchange.

Non-returnable items

For hygiene and safety reasons, certain products cannot be returned. These items are clearly identified as non-returnable on the respective product pages.

Further information

If you have any questions, please visit our frequently asked questions section or contact our customer service team.

Customer Support

Store Name: Avornia

Business Address: Am Deckelsbach 1b, 79215 Elzach, Germany

Warehouse Address: 80 Pentland Parade, Yarraville VIC 3013, Australia

Email: info@avornia.com

Tel.: [TELEFONNUMMER EINSETZEN]

Contact Form: Contact

Customer service hours: Monday to Friday: 8:00 a.m. to 6:00 p.m. (GMT+10:00)

We respond to your emails within 24 hours (Mon–Fri). Messages received over the weekend will be answered on Monday.