Frequently Asked Questions
How can I contact customer support?
You can contact our customer support team at any time via our Contact page, or email us directly at info@avornia.com. Our team is happy to assist you with any questions regarding your order, delivery or returns.
Where do you ship to?
Avornia currently ships exclusively within Australia. Orders to destinations outside Australia are not supported at this time.
What are the shipping costs?
We offer free shipping on all orders within Australia. There are no minimum order requirements and no hidden delivery fees.
How long does delivery take?
- Order cut-off time: 5:00 PM (GMT+10:00). Orders placed after this time are processed the next business day.
- Order processing time: 1–3 business days (Monday to Friday).
- Shipping transit time: 5–7 business days (Monday to Friday).
- Estimated total delivery time: 6–10 business days.
For detailed information, please review our Shipping Policy.
Is my payment information safe?
Yes. All payments on avornia.com are processed using secure SSL encryption and trusted payment providers. We do not store or have access to your full payment details at any time.
Which payment methods do you accept?
- Visa
- Mastercard
- American Express
- Maestro
- Apple Pay
- Google Pay
- Shop Pay
Available payment methods are shown at checkout.
My estimated delivery time has passed. What should I do?
In most cases, orders arrive within the estimated delivery window. If your order is delayed, you can check its status using the tracking link provided after shipment. If your order has not arrived 3 business days after the estimated delivery date, please contact us via our Contact page so we can assist you.
How long do I have to request a refund?
You can request a return or refund within 30 days after your order has been delivered. Please review our Return & Refund Policy for full eligibility requirements and instructions.
Where can I find more information about your policies?
All policy pages are accessible via the website footer.